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A/R Recovery

6

What does On Track Medical’s Accounts Receivable recovery program consist of?
What schedule does On Track Medical follow for pursuing unpaid charges?
Does On Track Medical include denial review in their recovery service?
How often are received payments and adjustments posted?
How will our practice be updated on receivables?
How long does it take to set up Accounts Receivable recovery service for my practice?

Medical Practice Consulting

3

What is included in your medical practice consulting service?
What are the benefits of hiring a medical practice consultant?
What consulting services can On Track Medical provide for a new practice?

Credentialing

6

What is included in the credentialing process for existing practices?
How long does the insurance enrollment credentialing process take?
How do I provide On Track Medical my credentialing documentation?
What government insurance programs does On Track Medical complete enrollment/revalidation for?
What credentials are included in On Track Medical’s recurring credentialing maintenance?
How does On Track Medical provide insurance credentialing status updates?

Medical Billing

16

Are there any set-up fees for medical billing service?
Do I need special software for you to do my billing?
How can I be sure that On Track Medical is submitting my insurance claims in a timely manner?
How does my office provide you the billing information?
Who receives the payments on my practice’s medical billing?
Does your percentage fee include insurance and patient aging follow-up?
How do I get medical billing with On Track Medical started?
What are your back-up procedures and is your network secure?
How will I know how my practice’s medical billing is doing?
What medical billing management reports will I receive?
How do I know I’m being paid correctly by insurance plans I participate with?
Does On Track Medical provide coding services?
Can On Track Financial interface with my information system?
How do I know if my current billing arrangement is underperforming?
How often are received payments and adjustments posted?
How will our practice be updated on receivables?

General Info

1

What is your mailing address?

Total Advantage Subscription Service

10

How do I signup for a subscription plan?
Do I have to sign a long-term contract?
How many plans are there?
What is included with each plan?
Can I register for several plans at the same time?
Can I upgrade or downgrade my plan?
Will I get my money back if i cancel my plan?
Is there a trial period?
How do I subscribe and manage my subscription?
Will my subscription be renewed automatically?

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How often are received payments and adjustments posted?
How will our practice be updated on receivables?

UpCare Advantage is a Division of the Cynergy Group, LLC.

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